Responsibilities:

• Development of booking goals, action plan and the annual sales and marketing plan.

• Monitor actual sales and revenues to determine variance and assess goal accomplishments

• Works closely with the General Manager to determine appropriate sales strategies in all market segments towards maximizing the hotel revenues

• To observe the market, identity trend and monitor the main competitors.

• Build and expand upon existing customer relationships for all accounts.

• Develop room promotional strategies to improve revenues in rooms.

• Ensures timely completion of rate negotiation contracts

• Preparing weekly/ monthly sales reports and monthly sales and catering forecasts.

• Other duties as assigned

Requirement:

• Minimum Diploma/Degree, major in Hotel Management is preferable

• At least 5 years’ experience as a Director of Sales, preferably in 5-star hotel

• Strong knowledge and experience in the front office functions of Opera, Siteminder and other software that is essential in managing Rooms operations and manpower.

• Excellent leadership, time management and organizational skills in handling operational issues and able to work under pressure

• Excellent problem solving and interpersonal communication skills, highly motivated and team focused

• Fluent in spoken and written English and Chinese. Knowledge of other languages is a plus

Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

Responsibilities:

• Ensure the highest standards of cleanliness and upkeep of guest rooms, public areas
• Ensures that VIP arrivals and in-house requirements are dealt with, including final VIP suite inspection and amenity check. Liaise with Front Office for special requests
• Evaluate the staffing requirement and prepare work schedules weekly, adhering to daily business demands and budget goals.
• High cooperation across departments in order to increase operational effectiveness
• Assist the Housekeeping Staff whenever necessary in performing all job functions.
• Assist in preparing the yearly Housekeeping expenses and payroll plan • Conduct ongoing training with existing staff and ensure that new staff is certified as required.
• Implement internal cost saving initiatives to maximize productivity and minimize operating costs
• Conduct performance appraisals of designated staff as required. • Assist in special projects, refurbishments and renovations if required
• Ensuring departmental compliance to the hotel policies and standard operating procedures

Requirements:

• Diploma in hotel management or equivalent educational qualification required
• Able to speak, read, write and understand the English, Mandarin and Cantonese
• Proficiency with general office PC applications
• Strong training, organizational and operational skills
• Excellent communication skills, both verbal and written
• Three to five years in a similar management position

Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

Responsibilities:

• To plan sales promotions and set sales goals
• Need to formulate a yearly strategic sales plan, monitor, evaluate the plan and maintain sales record and oversee budget
• Lead the banquet team and be responsible for researching markets to identify opportunities for banquet events and special functions
• To collect market intelligence on market trend to facilitate the development of sales strategies if necessary
• Create, implement, monitor and evaluate banquet events, functions, packages and plans
• Building and maintaining existing relationships
• Sell banquet packages with detailed proposals to potential companies, organizations and guests.
• Sell banquet packages together with room as a MICE product 
• Make frequent sales call to potential local and overseas companies for banquet only functions or work with room sales together to make sales call for MICE
• Scheduling and conducting sales calls Preparing proposals and contracts for clients
• Work with clients on event details and menus
• Following up with clients during and after events.
• Communicating upcoming events with detailed information to operations team on a weekly basis.
• To liaise with related internal departments for park-wide functions
• Prepare sales forecast, budget and analysis report
• Work to achieve agreed goals and objectives

Requirement:

• University graduate, major in Business / Hospitality is preferable
• Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel
• Comprehensive knowledge in food and beverage and food safety
• Strong customer development and relationship management skills
• Excellent communication and negotiation skills
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority both internally and externally.
• Pleasant, self-motivated and able to work under pressure
• Fluent in spoken and written English and Chinese
• Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only. 

Responsibilities:

• Oversee and monitor the daily operations of the Reservations Department
• Monitor the operation of the policies and procedures for handling incoming calls, making reservations, creating customer profiles and opening group blocks
• Know and understand the hotel’s facilities, services, activities, room packages and promotions
• Prepare rosters and daily reports
• Selecting, training, developing and managing team including conducting performance evaluations
• Ensuring team and systems are accurately capturing, managing and delivering reservations to the operations team
• Acting as the liaison in Reservations Department to maximize sales, including development and execution of reservations sales incentives
• Developing and maintaining cohesive working relationships with related departments to ensure offers are accurately established and managed through billing stage, as well as resolve concerns as required
• Coordinate with the Hotel Sales and Marketing Departments
• Computerizing and managing hotel rates, availability and information across all channels with view of maximizing hotel revenue.
• Managing reservations interfaces to ensure correct delivery and promptly addressing system issues
• Producing various reports as required including reporting on daily reservations and revenue versus key metrics
• Conducting and/or participating in various meetings as required including weekly Revenue Maximization meetings
• Accept any other duties and responsibilities assigned by the Marketing Director

Requirement:

• University graduate, major in Business / Hospitality is preferable
• Minimum 3 years’ relevant experience in the hotel industry, preferably in 5-star hotel
• Excellent communication and negotiation skills
• Good command of spoken and written English, Mandarin and Cantonese
• Proficient in MS Office and Room Reservations booking systems (Opera, Channel Manager)
• Self-motivated, well-organized, initiative, responsible and hard-working
• Presentable, independent and able to work under pressure
• Strong leadership, analytical and interpersonal skills

Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

Responsibilities:

• Monitor HRIS implementation, handle matters relating to recruitment, compensation & benefits, payroll, employee relations, performance evaluation, assist in manpower planning, staffs development, legal cases, visa application, insurance issue and HR reporting
• Formulate, implement and review HR policies and procedures
• Familiar with Macau and Hong Kong labor law
• Responsible for employee onboarding and termination process
• Develop and maintain employee retention and recognition programs.
• Perform an annual competitive wage and benefit analysis.
• Provide prompt support for ad-hoc projects
•  
• University graduate, major in Human Resources Management or related disciplines
• Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel
• Strong communication & organizational skills.
• Thorough knowledge of employment laws and regulations pertaining to human resources issues in Macau and Hong Kong.
• Demonstrated ability to anticipate and solve complex HR issues in a confidential manner.
• Good computer skills including Word, Excel, MS Outlook, PowerPoint.
• Fluent in spoken and written English and Cantonese

Requirement:

• University graduate, major in Human Resources Management or related disciplines
• Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel
• Strong communication & organizational skills.
• Thorough knowledge of employment laws and regulations pertaining to human resources issues in Macau and Hong Kong.
• Demonstrated ability to anticipate and solve complex HR issues in a confidential manner.
• Good computer skills including Word, Excel, MS Outlook, PowerPoint.
• Fluent in spoken and written English and Cantonese

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: resume[email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only. 

Responsibilities:

• Ensure the Opera database is appropriately managed and updated.
• Prepare and run daily front office operations reports and check lists
• Directs and works with managers and employees to successfully execute all front office operations
• Manage and assist in all Front Desk operations to include, but not limited to, guest service and registration (check-in/check-out), managing bell captain, concierge and gift shop operations, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Conduct staff meetings to include, but not limited to, reviews of hotel standards, departmental procedures and operating issues
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting training and evaluations delivering recognition and reward
• Recruit, interview and train team members
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Meet and greet guests and respond to guest inquiries, requests and resolves guest issues and concerns in a timely, friendly and efficient manner
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Requirement:

• University graduate, major in Hotel Management is preferable
• Minimum 5 years’ front office supervisory experience, preferably in 5-star hotel
• Knowledge in Property Management system especially Opera and other software that are essential in Front office.
• Good leadership, time management and organizational skills in handling operational issues and able to work under pressure
• Excellent problem solving and interpersonal communication skills, highly motivated and  team focused
• Fluent in spoken and written English and Chinese. Knowledge of other languages is a plus

Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

Responsibilities:

• Installing, configuring, testing and maintaining operating systems, application software and system management tools

• Maintain security and backup of all installed system / Software periodically

• Manage and monitor all installed systems and infrastructure

• To do Monthly preventive maintenance of all Desktop, Laptops and Software etc

• Troubleshooting of network and software related issues.

• Provide Training to staff on newly installed hardware and software system

• Any Other work related to Hardware and networking

Requirement:

• Knowledge of LAN and wireless networks.

• Ability to project managements.

• Ability to troubleshoot complex software and hardware issues.

• Knowledge of database and networking security systems.

• Organizing Skill and the ability to Multitask

• Ability to be proactive and take the new initiative

• Good Communication Skill

• Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel

• Fluent in spoken and written English and Chinese

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only. 

Responsibilities:

• Manage budget; analyze, measure and monitor results for all promotion events

• Work closely with Sales team for all marketing campaigns

• Maintain relationships with key media in local, regional and international publications

• Manage package budget and monitor results for all programs

• Drive trade events and special activities in-property

• Maintain and grow hotel business with effective marketing plans and programs

• Focuses on marketing initiatives to create customer loyalty and increase market share

• Provides marketing channel mix planning as part of the overall property and market cluster plans

• Possible management of other team members

• Support and assist with daily property marketing requests

• Build and maintain working relationships with property sales and marketing counterparts

• Develop content for email and printed collateral

• Analyze sales data from third-party sites to identify trends and business opportunities

Requirement:

• University graduate, major in Business / Hospitality is preferable

• Minimum 4 years’ relevant experience in the hotel industry, preferably in 5-star hotel

• Excellent communication and negotiation skills

• Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook

• Pleasant, self-motivated and able to work under pressure

• Fluent in spoken and written English and Chinese

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only. 

職位內容：

• 撰寫各類機電事件報告、故障分析報告等

• 熟悉行業工作守則及規範

• 獨立處理當值時間內的緊急或突發或特別安排的維修工作

• 主動與有關部門緊密聯繫，安排及分配各項維修工作給不同組別

• 監察、協調和安排維修保養公司進行有關維修保養工作及儲存記錄

• 審閱保養記錄數據、分析維修單類別或種類及數量，對異常資料及走勢向上級滙報

• 定期盤點及訂購保養器材、工具、材料、零件

• 建立和儲存設備技術檔案、日常檢查、維修和保養記錄資料庫

職位要求：

• 中學畢業或以上程度

• 具備最少 8 年或以上工程工作經驗，包括曾從事機械或供排水裝置、空調制冷裝置、電力裝置、消防裝置等安裝、維修及加改工作

• 具備最少 3 年領導超過 10 名以上技術員從事酒店或商業樓宇或項目工程的安裝，維修及加改工程經驗

• 具備最少 2 年從事酒店或商業樓宇主管經驗，能獨立處理系統修復、緊急事故應變、人力資源調配

• 需持有機電技能證明書

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only. 

Responsibilities:

• organize training events by scheduling arrangements, liaising with different departments, making lodging arrangements, and scheduling training room time.

• create written and visual training materials used to guide trainees.

• straighten up and restock training area, refilling supplies, and performing light custodial tasks as needed to keep these areas clean and well-organized.

• Protects operations by keeping human resource information confidential.

• Provide clerical support to a wide range of human resource services and related work

• Assist in organizing and coordinating projects

• Maintains and updates HR database and records

• Perform any other duties as assigned

• Support senior management in admin related work

Requirement:

• Strong sense of responsibilities and interpersonal skills

• Preferably has 1 year working experience

• Good computer skills including Word, Excel, MS Outlook, PowerPoint.

• Fluent in spoken and written English and Cantonese

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.