Responsibilities:

• Strong ability to drive the Room Divisions operation in the areas of revenue expenditure, profitability and performance against budget.
• Ability to lead, motivate and ensure performance of various operations to ensure cohesion and utmost guest interaction and satisfaction is maintained.
• To administer the overall effort of accountable areas towards control of cost and expenses without compromising the guest expenses so as to maximize efficiency, productivity, departmental profitability and retention.
• Handle all guest complaints expeditiously to complete resolution.
• Extensive use of Rooms, Front Office/Hotel operations systems, Concierge, POS system interfaces and other commonly used systems in the hospitality industry.
• Overall responsible for providing all guests with quality service and developing managers and employees.
• Coordinate induction and training of starters in the department.
• Ability to multi-task and plan work for the day, week and month for self and others.
• Other duties as assigned.

Requirement:

• At least 5 years’ experience as a Director of Rooms, preferably in 5-star hotel.
• Strong knowledge and experience in the Front Office, Housekeeping and Guest Relations.
• Excellent leadership, time management and organizational skills in handling operational issues and able to work under pressure.
• Excellent problem solving and interpersonal communication skills, highly motivated and team focused.
• Fluent in spoken and written English and Chinese. Knowledge of other languages is a plus.

Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume and expected salary to [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

Responsibilities:

• To assist the General Manager to ensure that the day-to-day operations of the hotel run smoothly.
• Excellent problem-solving and multitasking skills. Must be able to perform duties in the absence of the General Manager, and deal with any situation in a calm and professional manner.
• Motivate and positively influence staff to achieve business goals. Make sure all teams follow the hotel’s policies and service standards to ensure a high performance, customer service-oriented environment.
• Coordinate and manage communication between guests and staff to make sure guests are satisfied with the hotel services.
• Strong leadership, communication and organization skills. Strong sense of responsibility and a professional presentation.
• Willing to work in a fast-paced environment.

Requirement:

• University graduate, major in Hotel Management is preferable.
• Minimum 5 years’ front office supervisory experience, preferably in 5-star hotel.
• Knowledge in Property Management system especially Opera and other software that are essential in Front office.
• Good leadership, time management and organizational skills in handling operational issues and able to work under pressure.
• Excellent problem solving and interpersonal communication skills, highly motivated and team focused.
• Fluent in spoken and written English and Chinese. Knowledge of other languages is a plus.

Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume and expected salary to [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

Responsibilities:

• To plan and execute annual public relations and marketing activities to support the business objectives of the hotel.
• To increase market share and media coverage.
• To promote brand awareness on the national and local levels by communicating through various media and introducing new advertising and promotional plans.
• Coordinating with media to provide them with required information, assisting in media planning, and ensuring proper media placement.
• Supporting the in-house marketing and design team by coordinating and collating content.
• Good writing skills and comfort with writing advertising content for offline and online marketing purposes.
• Producing additional marketing communications, such as flyers, brochures and on-sited signage.
• Update all media channels when new promotions launch including the Web site, social media channels, printed materials and assets for partners.

Requirements:

• Bachelor's degree in public relations or journalism is preferred.
• Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel.
• Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook.
• Self-motivated, well-organized, initiative, responsible and hard-working.
• Pleasant, self-motivated and able to work under pressure.
• Fluent in spoken and written English and Chinese.
• Candidate with less experience will be considered as Public Relations Officer.

Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume and expected salary to [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

Responsibilities:

• Monitor HRIS implementation, handle matters relating to recruitment, compensation & benefits, payroll, employee relations, performance evaluation, assist in manpower planning, staffs development, legal cases, visa application, insurance issue and HR reporting.
• Formulate, implement and review HR policies and procedures.
• Familiar with Macau and Hong Kong labor law.
• Responsible for employee onboarding and termination process.
• Develop and maintain employee retention and recognition programs.
• Perform an annual competitive wage and benefit analysis.
• Provide prompt support for ad-hoc projects.

Requirement:

• University graduate, major in Human Resources Management or related disciplines.
• Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel
• Strong communication & organizational skills.
• Thorough knowledge of employment laws and regulations pertaining to human resources issues in Macau and Hong Kong.
• Demonstrated ability to anticipate and solve complex HR issues in a confidential manner.
• Good computer skills including Word, Excel, MS Outlook, PowerPoint.
• Fluent in spoken and written English and Cantonese.

Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume and expected salary to [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

Responsibilities:

• To perform full spectrum of office administration duties efficiently including but not limited to property insurance, office renovation, facilities management, vendor management, central procurement and inventory control.
• Maintain the effective and smooth operation of Administration department.
• Overseeing the day-to-day responsibilities of the administrative staff.
• Required to maintain strict confidentiality of all data, and able to take appropriate security.
• Ensure Government requirements and legislation are fully complied and all licenses are updated periodically.
• Assist in any ad-hoc projects as assigned.

Requirement:

• Minimum 4-5 years of relevant working experience.
• University graduate, major in Business / Administration is preferable.
• Presentable, mature, able to work independently & with a strong sense of responsibility.
• Good computer skills including Word, Excel, MS Outlook, PowerPoint.
• Fluent in spoken and written English and Cantonese.

Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume and expected salary to [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

Responsibilities:

• Ensure the highest standards of cleanliness and upkeep of guest rooms, public areas.
• Ensures that VIP arrivals and in-house requirements are dealt with, including final VIP suite inspection and amenity check. Liaise with Front Office for special requests.
• Evaluate the staffing requirement and prepare work schedules weekly, adhering to daily business demands and budget goals.
• High cooperation across departments in order to increase operational effectiveness.
• Assist the Housekeeping Staff whenever necessary in performing all job functions.
• Assist in preparing the yearly Housekeeping expenses and payroll plan.
• Conduct ongoing training with existing staff and ensure that new staff is certified as required.
• Implement internal cost saving initiatives to maximize productivity and minimize operating costs.
• Conduct performance appraisals of designated staff as required.
• Assist in special projects, refurbishments and renovations if required.
• Ensuring departmental compliance to the hotel policies and standard operating procedures.

Requirement:

• Diploma in hotel management or equivalent educational qualification required.
• Able to speak, read, write and understand the English, Mandarin and Cantonese.
• Proficiency with general office PC applications.
• Strong training, organizational and operational skills.
• Excellent communication skills, both verbal and written.
• 5 years+ in a similar management position.

Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume and expected salary to [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

Responsibilities:

• Monitor HRIS (Human Resource Information System) implementation
• Maintains and updates HR database and records
• Administrating the time & attendance data
• Protects operations by keeping human resource information confidential.
• Provide clerical support to a wide range of human resource services and related work
• Assist in organizing and coordinating projects
• Perform any other duties as assigned
• Support senior management in admin related work

Requirement:

• Bachelor's degree in Human Resources Management or related disciplines
• Minimum 3 years’ relevant experience in the hotel industry, preferably in 5-star hotel
• Strong communication & organizational skills.
• Good computer skills including Word, Excel, MS Outlook, PowerPoint.
• Fluent in spoken and written English and Cantonese

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

Responsibilities:

• Responsible full spectrum of professional secretarial, business and personal support (e.g. book-keeping, expenses, handling telephone calls, schedule management, arranging meetings, arranging trip schedules, personal tasks etc.).
• Assist in the daily administrative duties (e.g. typing, filing, regular correspondence and liaison with external partners and vendors, etc.).
• Provide office support to other departments where necessary.
• Handle ad-hoc projects or duties as assigned.

Requirement:

• At least 3 years of secretarial / administrative experience.
• Higher Diploma or above with formal secretarial training.
• Good computer skills including Word, Excel, MS Outlook, PowerPoint.
• Excellent communication and interpersonal skills.
• High professional standard of integrity and confidentiality.
• Able to work independently and within tight deadline.
• Fluent in English and Chinese, Good command in both written and spoken English & Chinese

Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume and expected salary to [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.