Responsibilities:

• Development of booking goals, action plan and the annual sales and marketing plan.

• Monitor actual sales and revenues to determine variance and assess goal accomplishments

• Works closely with the General Manager to determine appropriate sales strategies in all market segments towards maximizing the hotel revenues

• To observe the market, identity trend and monitor the main competitors.

• Build and expand upon existing customer relationships for all accounts.

• Develop room promotional strategies to improve revenues in rooms.

• Ensures timely completion of rate negotiation contracts

• Preparing weekly/ monthly sales reports and monthly sales and catering forecasts.

• Other duties as assigned

Requirement:

• Minimum Diploma/Degree, major in Hotel Management is preferable

• At least 5 years’ experience as a Director of Sales, preferably in 5-star hotel

• Strong knowledge and experience in the front office functions of Opera, Siteminder and other software that is essential in managing Rooms operations and manpower.

• Excellent leadership, time management and organizational skills in handling operational issues and able to work under pressure

• Excellent problem solving and interpersonal communication skills, highly motivated and team focused

• Fluent in spoken and written English and Chinese. Knowledge of other languages is a plus

Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

Responsibilities:

• Ensure the highest standards of cleanliness and upkeep of guest rooms, public areas
• Ensures that VIP arrivals and in-house requirements are dealt with, including final VIP suite inspection and amenity check. Liaise with Front Office for special requests
• Evaluate the staffing requirement and prepare work schedules weekly, adhering to daily business demands and budget goals.
• High cooperation across departments in order to increase operational effectiveness
• Assist the Housekeeping Staff whenever necessary in performing all job functions.
• Assist in preparing the yearly Housekeeping expenses and payroll plan • Conduct ongoing training with existing staff and ensure that new staff is certified as required.
• Implement internal cost saving initiatives to maximize productivity and minimize operating costs
• Conduct performance appraisals of designated staff as required. • Assist in special projects, refurbishments and renovations if required
• Ensuring departmental compliance to the hotel policies and standard operating procedures

Requirements:

• Diploma in hotel management or equivalent educational qualification required
• Able to speak, read, write and understand the English, Mandarin and Cantonese
• Proficiency with general office PC applications
• Strong training, organizational and operational skills
• Excellent communication skills, both verbal and written
• Three to five years in a similar management position

Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

Responsibilities:

• Manage the accounting functions on day to day running and month end closing of financial activities to support the business operations

• Preparation of financial reports and management accounts

• Handle with matters related to Hong Kong and Macau statutory audit, taxes and business licenses

• Responsible for cost accounting of all hotel outlets

• Liaise with Internal & External auditors and banks

• Lead or manage special projects/assignments from time to time

• Any other duties as assigned

Requirement:

• Degree holder in Accounting or related discipline preferred. Holder of CPA will be an advantage.

• Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel

• Good knowledge in tax rules and regulations

• Expertise in internal management reporting, budgeting, forecasting, variance analysis, inventory cost accounting and month-end accounting

• Excellent analytical skills with attention to details

• Fluent in spoken and written English and Chinese

Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

Responsibilities:

• To plan sales promotions and set sales goals
• Need to formulate a yearly strategic sales plan, monitor, evaluate the plan and maintain sales record and oversee budget
• Lead the banquet team and be responsible for researching markets to identify opportunities for banquet events and special functions
• To collect market intelligence on market trend to facilitate the development of sales strategies if necessary
• Create, implement, monitor and evaluate banquet events, functions, packages and plans
• Building and maintaining existing relationships
• Sell banquet packages with detailed proposals to potential companies, organizations and guests.
• Sell banquet packages together with room as a MICE product 
• Make frequent sales call to potential local and overseas companies for banquet only functions or work with room sales together to make sales call for MICE
• Scheduling and conducting sales calls Preparing proposals and contracts for clients
• Work with clients on event details and menus
• Following up with clients during and after events.
• Communicating upcoming events with detailed information to operations team on a weekly basis.
• To liaise with related internal departments for park-wide functions
• Prepare sales forecast, budget and analysis report
• Work to achieve agreed goals and objectives

Requirement:

• University graduate, major in Business / Hospitality is preferable
• Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel
• Comprehensive knowledge in food and beverage and food safety
• Strong customer development and relationship management skills
• Excellent communication and negotiation skills
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority both internally and externally.
• Pleasant, self-motivated and able to work under pressure
• Fluent in spoken and written English and Chinese
• Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only. 

Responsibilities:

• Oversee and monitor the daily operations of the Reservations Department
• Monitor the operation of the policies and procedures for handling incoming calls, making reservations, creating customer profiles and opening group blocks
• Know and understand the hotel’s facilities, services, activities, room packages and promotions
• Prepare rosters and daily reports
• Selecting, training, developing and managing team including conducting performance evaluations
• Ensuring team and systems are accurately capturing, managing and delivering reservations to the operations team
• Acting as the liaison in Reservations Department to maximize sales, including development and execution of reservations sales incentives
• Developing and maintaining cohesive working relationships with related departments to ensure offers are accurately established and managed through billing stage, as well as resolve concerns as required
• Coordinate with the Hotel Sales and Marketing Departments
• Computerizing and managing hotel rates, availability and information across all channels with view of maximizing hotel revenue.
• Managing reservations interfaces to ensure correct delivery and promptly addressing system issues
• Producing various reports as required including reporting on daily reservations and revenue versus key metrics
• Conducting and/or participating in various meetings as required including weekly Revenue Maximization meetings
• Accept any other duties and responsibilities assigned by the Marketing Director

Requirement:

• University graduate, major in Business / Hospitality is preferable
• Minimum 3 years’ relevant experience in the hotel industry, preferably in 5-star hotel
• Excellent communication and negotiation skills
• Good command of spoken and written English, Mandarin and Cantonese
• Proficient in MS Office and Room Reservations booking systems (Opera, Channel Manager)
• Self-motivated, well-organized, initiative, responsible and hard-working
• Presentable, independent and able to work under pressure
• Strong leadership, analytical and interpersonal skills

Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

Responsibilities:

• Identify training needs, recommending and implementing solutions, evaluating and measuring effectiveness.

• Conduct assessments and analyses to define performance, skill and knowledge gaps and recommend training and development to drive individual and company-wide capability and performance improvement.

• Lead the development and continuous improvement of a comprehensive training strategy ensuring strategic alignment of training and development with business goals.

• Design and develop programs and curriculum, partner with internal subject matter experts and/or external vendors to achieve defined training, learning and development objectives.

• Develop and implement a comprehensive communication strategy for training and development programs.

• Establish and maintain individual and organizational performance evaluation methods for training content, delivery, activities, engagement and outcomes. Utilize metrics to validate knowledge transfer and return on investment.

Requirement:

• Bachelor's degree in relevant field.

• Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel

• Strong negotiating and relationship management skills

• Result-oriented and capable of communicating effectively with persons involved in all levels of authority both internally and externally.

• Pleasant, self-motivated and able to work under pressure

• Fluent in spoken and written English and Chinese

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only. 

Responsibilities:

• Ensure the Opera database is appropriately managed and updated.
• Prepare and run daily front office operations reports and check lists
• Directs and works with managers and employees to successfully execute all front office operations
• Manage and assist in all Front Desk operations to include, but not limited to, guest service and registration (check-in/check-out), managing bell captain, concierge and gift shop operations, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Conduct staff meetings to include, but not limited to, reviews of hotel standards, departmental procedures and operating issues
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting training and evaluations delivering recognition and reward
• Recruit, interview and train team members
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Meet and greet guests and respond to guest inquiries, requests and resolves guest issues and concerns in a timely, friendly and efficient manner
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Requirement:

• University graduate, major in Hotel Management is preferable
• Minimum 5 years’ front office supervisory experience, preferably in 5-star hotel
• Knowledge in Property Management system especially Opera and other software that are essential in Front office.
• Good leadership, time management and organizational skills in handling operational issues and able to work under pressure
• Excellent problem solving and interpersonal communication skills, highly motivated and  team focused
• Fluent in spoken and written English and Chinese. Knowledge of other languages is a plus

Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.