Responsibilities:

• Monitor HRIS implementation, handle matters relating to recruitment, compensation & benefits, payroll, employee relations, performance evaluation, assist in manpower planning, staffs development, legal cases, visa application, insurance issue and HR reporting
• Formulate, implement and review HR policies and procedures
• Familiar with Macau and Hong Kong labor law
• Responsible for employee onboarding and termination process
• Develop and maintain employee retention and recognition programs
• Perform an annual competitive wage and benefit analysis
• Provide prompt support for ad-hoc projects

Requirement:

• University graduate, major in Human Resources Management or related disciplines
• Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel
• Strong communication & organizational skills.
• Thorough knowledge of employment laws and regulations pertaining to human resources issues in Macau and Hong Kong.
• Demonstrated ability to anticipate and solve complex HR issues in a confidential manner
• Good computer skills including Word, Excel, MS Outlook, PowerPoint
• Fluent in spoken and written English and Cantonese

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only. 

Responsibilities:

• Responsible full spectrum of professional secretarial, business and personal support (e.g. book-keeping, expenses, handling telephone calls, schedule management, arranging meetings, arranging trip schedules, personal tasks etc.)
• Assist in the daily administrative duties (e.g. typing, filing, regular correspondence and liaison with external partners and vendors, etc.)
• Provide office support to other departments where necessary
• Handle ad-hoc projects or duties as assigned

Requirement:

• At least 3 years of secretarial / administrative experience
• Higher Diploma or above with formal secretarial training
• Good computer skills including Word, Excel, MS Outlook, PowerPoint
• Excellent communication and interpersonal skills
• High professional standard of integrity and confidentiality
• Able to work independently and within tight deadline
• Fluent in English and Chinese, Good command in both written and spoken English & Chinese

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only. 

Responsibilities:

• Manage budget; analyze, measure and monitor results for all promotion events
• Work closely with Sales team for all marketing campaigns
• Maintain relationships with key media in local, regional and international publications
• Manage package budget and monitor results for all programs
• Drive trade events and special activities in-property
• Maintain and grow hotel business with effective marketing plans and programs
• Focuses on marketing initiatives to create customer loyalty and increase market share
• Provides marketing channel mix planning as part of the overall property and market cluster plans
• Possible management of other team members
• Support and assist with daily property marketing requests
• Build and maintain working relationships with property sales and marketing counterparts
• Develop content for email and printed collateral
• Analyze sales data from third-party sites to identify trends and business opportunities

Requirement:

• University graduate, major in Business / Hospitality is preferable
• Minimum 4 years’ relevant experience in the hotel industry, preferably in 5-star hotel
• Excellent communication and negotiation skills
• Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook
• Pleasant, self-motivated and able to work under pressure
• Fluent in spoken and written English and Chinese

Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only. 

Responsibilities:

• Support and work with all Head of Departments in all aspects of running this hotel
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests
• Monitor the purchase / indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc)
• Inspecting all departments for SOP implementation
• Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture
• Assessing and reviewing customer satisfaction and service recovery process
• Meet all dept. heads to review & train the staff to upkeep the human capital
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally
• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation
• Responsible for the overall management of the operation of the hotel

Requirement:

• University graduate, major in Hospitality Management is preferable
• Computer Knowledge, MS office. Experience in Property Management Software's, Revenue Management Systems desired
• Minimum 5 years work experience in 5 Star Hotel operational roles
• Excellent revenue management skills with experience of budgets, P&L's and forecasting
• Highly focused, have excellent communication skills, be motivated and professional in appearance and press Strong Knowledge and understanding of current trends in digital media/ social media
• Pleasant, self-motivated and able to work under pressure
• Fluent in spoken and written English and Chinese

Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

Responsibilities:

• Ensure the highest standards of cleanliness and upkeep of guest rooms, public areas
• Ensures that VIP arrivals and in-house requirements are dealt with, including final VIP suite inspection and amenity check. Liaise with Front Office for special requests
• Evaluate the staffing requirement and prepare work schedules weekly, adhering to daily business demands and budget goals
• High cooperation across departments in order to increase operational effectiveness
• Assist the Housekeeping Staff whenever necessary in performing all job functions
• Assist in preparing the yearly Housekeeping expenses and payroll plan 
• Conduct ongoing training with existing staff and ensure that new staff is certified as required
• Implement internal cost saving initiatives to maximize productivity and minimize operating costs
• Conduct performance appraisals of designated staff as required
• Assist in special projects, refurbishments and renovations if required
• Ensuring departmental compliance to the hotel policies and standard operating procedures

Requirements:

• Diploma in hotel management or equivalent educational qualification required
• Able to speak, read, write and understand the English, Mandarin and Cantonese
• Proficiency with general office PC applications
• Strong training, organizational and operational skills
• Excellent communication skills, both verbal and written
• Three to five years in a similar management position

Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.