Responsibilities:

• Ensure the highest standards of cleanliness and upkeep of guest rooms, public areas
• Ensures that VIP arrivals and in-house requirements are dealt with, including final VIP suite inspection and amenity check. Liaise with Front Office for special requests
• Evaluate the staffing requirement and prepare work schedules weekly, adhering to daily business demands and budget goals.
• High cooperation across departments in order to increase operational effectiveness
• Assist the Housekeeping Staff whenever necessary in performing all job functions.
• Assist in preparing the yearly Housekeeping expenses and payroll plan • Conduct ongoing training with existing staff and ensure that new staff is certified as required.
• Implement internal cost saving initiatives to maximize productivity and minimize operating costs
• Conduct performance appraisals of designated staff as required. • Assist in special projects, refurbishments and renovations if required
• Ensuring departmental compliance to the hotel policies and standard operating procedures

Requirements:

• Diploma in hotel management or equivalent educational qualification required
• Able to speak, read, write and understand the English, Mandarin and Cantonese
• Proficiency with general office PC applications
• Strong training, organizational and operational skills
• Excellent communication skills, both verbal and written
• Three to five years in a similar management position

Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

Responsibilities:

• To plan sales promotions and set sales goals
• Maximizing the occupancy and the average daily rate of the hotel, while upholding excellent guest service and accommodations to all guests.
• To assist Event Booking team in capturing desirable business from corporate meeting, leisure group, MICE or social catering
• To work on all group bookings
• To meet all local or overseas event organizers and solicits future business
• To collect market intelligence on market trend to facilitate the development of sales strategies if necessary
• Building and maintaining existing relationships
• Work to achieve agreed goals and objectives
• Responsible for developing new business opportunities from local corporate accounts and expand customer base in order to achieve sales target
• Prepare sales forecast, budget and analysis report

Requirement:

• University graduate, major in Business / Hospitality is preferable
• Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel
• Excellent communication and negotiation skills
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority both internally and externally.
• Pleasant, self-motivated and able to work under pressure
• Fluent in spoken and written English and Chinese

Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

Responsibilities:

• Oversee and monitor the daily operations of the Reservations Department
• Monitor the operation of the policies and procedures for handling incoming calls, making reservations, creating customer profiles and opening group blocks
• Know and understand the hotel’s facilities, services, activities, room packages and promotions
• Prepare rosters and daily reports
• Selecting, training, developing and managing team including conducting performance evaluations
• Ensuring team and systems are accurately capturing, managing and delivering reservations to the operations team
• Acting as the liaison in Reservations Department to maximize sales, including development and execution of reservations sales incentives
• Developing and maintaining cohesive working relationships with related departments to ensure offers are accurately established and managed through billing stage, as well as resolve concerns as required
• Coordinate with the Hotel Sales and Marketing Departments
• Computerizing and managing hotel rates, availability and information across all channels with view of maximizing hotel revenue.
• Managing reservations interfaces to ensure correct delivery and promptly addressing system issues
• Producing various reports as required including reporting on daily reservations and revenue versus key metrics
• Conducting and/or participating in various meetings as required including weekly Revenue Maximization meetings
• Accept any other duties and responsibilities assigned by the Marketing Director

Requirement:

• University graduate, major in Business / Hospitality is preferable
• Minimum 3 years’ relevant experience in the hotel industry, preferably in 5-star hotel
• Excellent communication and negotiation skills
• Good command of spoken and written English, Mandarin and Cantonese
• Proficient in MS Office and Room Reservations booking systems (Opera, Channel Manager)
• Self-motivated, well-organized, initiative, responsible and hard-working
• Presentable, independent and able to work under pressure
• Strong leadership, analytical and interpersonal skills

Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

Responsibilities:

• To plan sales promotions and set sales goals
• Need to formulate a yearly strategic sales plan, monitor, evaluate the plan and maintain sales record and oversee budget
• Lead the banquet team and be responsible for researching markets to identify opportunities for banquet events and special functions
• To collect market intelligence on market trend to facilitate the development of sales strategies if necessary
• Create, implement, monitor and evaluate banquet events, functions, packages and plans
• Building and maintaining existing relationships
• Sell banquet packages with detailed proposals to potential companies, organizations and guests.
• Sell banquet packages together with room as a MICE product 
• Make frequent sales call to potential local and overseas companies for banquet only functions or work with room sales together to make sales call for MICE
• Scheduling and conducting sales calls Preparing proposals and contracts for clients
• Work with clients on event details and menus
• Following up with clients during and after events.
• Communicating upcoming events with detailed information to operations team on a weekly basis.
• To liaise with related internal departments for park-wide functions
• Prepare sales forecast, budget and analysis report
• Work to achieve agreed goals and objectives

Requirement:

• University graduate, major in Business / Hospitality is preferable
• Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel
• Comprehensive knowledge in food and beverage and food safety
• Strong customer development and relationship management skills
• Excellent communication and negotiation skills
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority both internally and externally.
• Pleasant, self-motivated and able to work under pressure
• Fluent in spoken and written English and Chinese
• Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only. 

Responsibilities:

• Monitor HRIS implementation, handle matters relating to recruitment, compensation & benefits, payroll, employee relations, performance evaluation, assist in manpower planning, staffs development, legal cases, visa application, insurance issue and HR reporting
• Formulate, implement and review HR policies and procedures
• Familiar with Macau and Hong Kong labor law
• Responsible for employee onboarding and termination process
• Develop and maintain employee retention and recognition programs.
• Perform an annual competitive wage and benefit analysis.
• Provide prompt support for ad-hoc projects
•  
• University graduate, major in Human Resources Management or related disciplines
• Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel
• Strong communication & organizational skills.
• Thorough knowledge of employment laws and regulations pertaining to human resources issues in Macau and Hong Kong.
• Demonstrated ability to anticipate and solve complex HR issues in a confidential manner.
• Good computer skills including Word, Excel, MS Outlook, PowerPoint.
• Fluent in spoken and written English and Cantonese

Requirement:

• University graduate, major in Human Resources Management or related disciplines
• Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel
• Strong communication & organizational skills.
• Thorough knowledge of employment laws and regulations pertaining to human resources issues in Macau and Hong Kong.
• Demonstrated ability to anticipate and solve complex HR issues in a confidential manner.
• Good computer skills including Word, Excel, MS Outlook, PowerPoint.
• Fluent in spoken and written English and Cantonese

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only. 

Responsibilities:

• To perform full spectrum of office administration duties efficiently including but not limited to property insurance, office renovation, facilities management, vendor management, central procurement and inventory control
• Maintain the effective and smooth operation of Administration department
• Overseeing the day-to-day responsibilities of the administrative staff
• Required to maintain strict confidentiality of all data, and able to take appropriate security
• Ensure Government requirements and legislation are fully complied and all licenses are updated periodically
• Assist in any ad-hoc projects as assigned
• Minimum 4-5 years of relevant working experience
• University graduate, major in Business / Administration is preferable
• Presentable, mature, able to work independently & with a strong sense of responsibility
• Good computer skills including Word, Excel, MS Outlook, PowerPoint.
• Fluent in spoken and written English and Cantonese

Requirement:

• Minimum 4-5 years of relevant working experience
• University graduate, major in Business / Administration is preferable
• Presentable, mature, able to work independently & with a strong sense of responsibility
• Good computer skills including Word, Excel, MS Outlook, PowerPoint.
• Fluent in spoken and written English and Cantonese

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: [email protected]

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.